L2 Production Support Engineer (MS Dynamics)

New Haven, CT
Job Type
Senior level

Job Description

Job Description
The CRM Engineer, will develop, implement, and maintain a wide variety of CRM deployments across multiple environments. The CRM Engineer will collaborate with architecture, UX and other development teams, as well as the business community.

Core Responsibilities

  • Provide production support for MS Dynamics/CRM applications
  • Update/Support Microsoft Powerautomate Cloud Flows
  • Update/Support Microsoft Azure Function Apps
  • Update/Support Microsoft Azure Logic Apps
  • Support Development of Proof of Concepts (PoCs) to test new functionalities
  • Develop, test, and implement D365 PowerAutomate and related Cloud Flows
  • Develop, test, and implement custom features and processes in Microsoft Dynamics
  • Participate in business case creation and estimation of work
  • Recommend and implement best practices for the company
  • Consult with business to modernize business processes by leveraging Powerautomate, Azure Functions and Logic Apps
  • Assist in communicating new features released to users
  • Create and maintain application solution documentation
  • Assist in writing user guides for newly developed apps
  • Monitor and troubleshoot performance or other issues when needed
  • On-call and/or after-hours work required
Skills Qualifications
  • Must be able to manage multiple projects simultaneously with the ability to work well under pressure
  • Must be self-motivated, and able to work independently, as well as interact well with others and communicate professionally with people at all levels.
  • Must demonstrate up-to-date expertise in D365 CRM (Power platform, power automate, Apps), C#, .NET development, Portal Development, Power BI, Azure and the ability to apply that expertise to development activities
  • At least 3 years of hands-on development experience with CRM solutions, D365 / CRM and/or Power Platform experience preferred
  • Experience with Integration within the M365 ecosystem and Microsoft Dataverse / Common Data Service
  • Good exposure to Common data services like Dataverse and integration to CRM solutions like Dynamics 365.
  • Experience building PowerApps and Flow structure driven Apps
  • Experience working in an Agile delivery team
  • Bachelors Degree in Computer Science, engineering or relevant field
  • 3+ years hands on CRM experience
  • 2+ Year of Building PowerApps and Flow structure driven Apps
  • 5+ years IT experience
  • Strong problem-solving skills -- must be able to think critically and independently

Ref #
30+ days ago
Last updated 30+ days ago

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